At Sybella Jewellery, we take pride in offering beautifully designed silver jewellery. If your piece isn’t quite right, we’re happy to assist.

1-Year Warranty

All Sybella Jewellery pieces are covered by a 1-year warranty from the date of purchase, protecting against manufacturing and workmanship defects. If a fault is found within this period, we will repair the item where possible.

To request a repair, please send your jewellery to the address below along with your receipt for assessment. Ensure the item is securely packaged in a box—avoid using envelopes or packaging that could be damaged in transit. Sybella Jewellery is not responsible for damage caused by third-party freight or couriers.

Returns Address:
PO Box 44, DOUBLE BAY, NSW 1360

Repair Processing Time: Up to 1 week

Warranty Exclusions

This warranty does not cover:

• Normal signs of wear and tear

• Damage caused by exposure to moisture, cosmetics, or sweat

• Scratches or tarnishing 

• Accidental damage or mishandling

• Water damage

• Any modifications made after purchase

• Broken chains (as most cases result from human error)

Returns & Exchanges

• Change of Mind & Sale Items: We do not offer refunds for change of mind or sale items.

• Store Credit: Approved returns will be issued as  credit. 

• Faulty Items: All faulty items must be returned for assessment before a resolution is provided. A repair, credit or replacement will be issued.